Privacy Policy and Cookie Notice

Rapport Housing & Care is committed to protecting the personal information that you provide and recognises the importance of being clear about how we intend to use it. This statement sets out our policy regarding the collection and use of personally identifiable information such as name, e-mail and postal address, or other personal details, via the organisation website at All personal information provided by you through this website will be under the control of Rapport Housing & Care acting as Data Controller and in line with the General Data Protection Regulation (EU) 2016/679 (GDPR). Our registered office is The Old Wharf, Station Road, Cuxton, Rochester, Kent, ME2 1AB. Rapport Housing & Care is a registered charity 254140, Company 908333, Housing Act Registered Number H2362. This privacy notice explains how we may use any personal information we collect about you when you use the website. You should check this page from time to time to ensure that you are happy with any changes. This notice is effective from May 2018. What is personal information? Personal information is information that alone or combined with other information may identify you. Under the GDPR personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”. We do not consider personal information to include information that has been anonymised so that it does not allow you to be identified. What personal information we may collect When you visit the website, we may ask you for personal information to allow us to contact you to deal with your enquiry. This may be collected when you enter your details into any of the forms within the website, such as those we have provided to contact us, provide us with feedback on our services, signing up to receive a newsletter, or applying for a job. It may also be collected when you correspond with us by telephone, email or otherwise. We may also collect information about your activity whilst you use the website or if you share any of its content by clicking the social media engagement buttons. The information we may collect from you includes the following personal information:

  • If you ask us to contact you – your full name, email address, telephone number and any personal data you may choose to include within the free text box
  • If you sign up to receive the Rapport Housing & Care Newsletter – your full name and email address
  • When you visit the website and have chosen not to disable cookies – technical information such as your Internet Protocol (IP) address, the browser type and version, time zone setting, browser plug-in types and versions, operating system and platform  as well as information about your visit including the full Uniform Resource Locators (URL) clickstream to, through and from the website, the pages viewed or searched for, page response times, download errors, page interaction information and methods used to browse away from the page and any phone number used to contact us.
  • If you apply for a job and complete and submit the online application form and attach your CV – any personal data that you have included in that form and CV.

What is an Internet Protocol (IP) address? An IP address is a number that can uniquely identify a computer or network device on the internet. How we intend to use your personal information: We process the information held about you for a number of reasons and upon different legal bases, depending on the reason for which we have collected or obtained your personal information. The main reasons we process your information are: To provide a service: this is necessary for the performance of, or to take steps at your request prior to entering into, a contract with you. To send you further information about our services: This is necessary in order to fulfil our legitimate interest in providing you with the information you have requested, regarding our services, employment, complaints forms etc. If you are enquiring on behalf of someone else, we may need confirmation you are authorised to act on their behalf before we can discuss their personal details. To ensure that content on the website is presented effectively, administer our website and keep it safe and secure:  This is done in order to comply with our legal obligations and in accordance with our legitimate interests. Will my personal information be shared with other organisations? The personal information that you give to us via the website may be transferred to our third-party providers who undertake the following online services on our behalf.  These organisations are;

  • Mailchimp, if you request a copy of our newsletter;
  • Facebook, Twitter, Google and LinkedIn, if you choose to share any content of the Website by clicking the social media buttons.
  • Squiders, who host the website on our behalf.
  • Google AdWords – remarketing campaigns to those who have visited the website before
  • Google Analytics – to compile statistical activity of the use of the website

We may also share your information with other organisations in the following circumstances:

  • if we are required to do so by law;
  • if Rapport Housing & Care or substantially all of its assets, are acquired by a third party, in which case personal data held by us about our clients will be one of the transferred assets; or

Any third parties that we share your data with are obliged to keep your details securely and to use them only to fulfil the service they provide to you on our behalf. When they no longer need your data to fulfil this service, they will dispose of it. If we wish to pass your sensitive personal data onto a third party, we will only do so once we have obtained your consent unless we are legally required to do otherwise. All the above organisations will process your personal information inside the EEA. All about cookies and how to disable them Cookies are text files or pixel tags which are placed on your computer when you visit the Website to help us analyse website traffic, usage and behaviour so that we can improve the visitor experience to the website. The cookie information we collect for these purposes is anonymous and is used;

  • To track visitor use of the website and to compile statistical activity using Google Analytics, a service provided by Google Inc. Google automatically collects a partial IP address which ensures you remain anonymous for the purpose of monitoring website traffic and improving the user experience of the Website. Google undertake not to associate your IP address with any other data held by their organisations.
  • To gather non-personal, demographic and behavioural information and if you choose to share any content using the social media buttons on this site.
  • If you wish to sign up to receive our newsletter, Mailchimp will gather your IP address to analyse trends and monitor our newsletter usage.

A cookie does not allow us to access your computer to obtain personal information, other than the data you choose to share with us. We do not read cookies left by other websites. You can disable cookies at any time (see below). The cookies that the website may use are: Paid search advertising:

  • Google AdWords – holds sitewide performance trends for
  • Google Remarketing – holds business content accessed on; used to serve an advert to a particular person who has visited
  • Facebook – holds content accessed on For more information see; used to deliver personalised content through Facebook advertisements

Website performance analysis:

  • Google Analytics – holds sitewide performance trends for

Video player:

  • Vimeo – holds video engagement and performance trends; used to determine video serving optimisation

Email marketing platform:

  • Mailchimp – holds user preferences; used to track the delivery and open rates of our email newsletters and email marketing campaigns

How to disable cookies You are able to disable cookies used by the website directly from your device. For further information about cookies and how to do this, please visit or Gaining your consent to use tracking cookies We are required to gain your consent before we store and use any cookies which are not intended to be used solely for the operation of the website.  We do this by providing a cookie notice each time you enter the website and a link to this privacy notice which tells you how to disable cookies if you wish to do so.  If you enter the site after reading this notice, and do not disable them, we will regard this as your consent for use of those cookies described in the “The cookies that this website may use” above. Other websites accessed by the website. The website and privacy policy may contain links to other websites. When you click any of these links and leave our site, we cannot be held responsible for the protection and privacy of any information you provide whilst visiting those sites, this privacy policy applies to our website only. Please ensure you read the privacy policy of the website you are visiting. Sharing information through social media If you choose to share any content of this site, or your personal information by using the social media buttons (Facebook, Twitter, LinkedIn or Google+) you should be aware that any personal information you may choose to share could be accessed by the public. We cannot be held responsible for any damaging actions or behaviours which may result following your use of this or any other related subsequent social media activity. How long will you keep my personal information? Your personal information will be retained by us, and those organisations that process your data on our behalf, for as long as is necessary for the required service to be provided to you. Rapport Housing & Care is required to retain certain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business and sector requirements and agreed practices. Where will my personal information be kept? Your personal information will be under the control of Rapport Housing & Care as detailed in this notice. However, as the Internet cannot be guaranteed as completely secure, the security of your data transmitted to and from the website; any transmissions are completely at your own risk. Changes to our privacy policy We will regularly review our privacy statement to ensure it reflects the personal information that we may request from you, and how we may process it. The date of subsequent revisions of this policy will be recorded at the beginning of this notice. Your rights as a data subject At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you. You are entitled to access, correct, delete and limit the processing of your personal data
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to object to being subject to the legal effects of automated processing or profiling.
  • Right to receive personal data so that it can be used by another processor.

Can I find out the personal data that Rapport Housing & Care holds about me? At your request, we can confirm what information we hold about you and how it is processed. If Rapport Housing & Care does hold personal data about you, you can request the following information:

  • The identity and contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU;
  • The purpose and legal basis for processing;
  • If the processing is based on the legitimate interests of Rapport Housing & Care or a third party, information about those interests;
  • The categories of personal data collected, stored and processed;
  • The recipient(s) or categories of recipients that the data is/will be disclosed to;
  • How long the data will be stored;
  • Information about your right to withdraw consent at any time;
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data;
  • The source of personal data if it wasn’t collected directly from you; and
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

In the event that we need to establish your identity before responding to a request to exercise your rights we may request that you provide us with ID, for example passport, driving licence, birth certificate, utility bill (from last 3 months). If you would like a copy of some or all of your personal information, please contact us using the details below. By using the contact methods below or the Contact Us page of the website, you may request that we correct or remove information you feel is inaccurate. Marketing When you sign up for direct marketing via our e-newsletter, we will give you the opportunity to opt out of receiving such marketing materials from us upon collection of your information and each time we contact you. You can opt-out of receiving marketing material from us at any time by contacting us using the details shown below or using the link within the e-newsletter. We will not pass your personal details on to any other organisation for the purposes of marketing. How to stop marketing If you no longer wish for us to contact you, please let us know by emailing or by using any of the other contact methods in the Contact Us page of the website. Complaints In the event that you have any questions about our privacy policy or information we hold about you or you wish to make a complaint about how your personal data is being processed by Rapport Housing & Care (or third parties as described above) please contact our Data Protection Officer by:

  • Writing to the Data Protection Officer, Oran Peter, at Rapport Housing & Care, The Old Wharf, Station Road, Cuxton, Rochester, ME2 1AB
  • Email:
  • Using the Contact Us section of the website
  • Telephoning us on 01634 723007

You also have the right to complain to the ICO about how we have processed your personal data. The ICO can be contacted at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by telephone on 0303 123 1113 or through the website 

Let us help you get on the right track

Thanks for answering!

From the information we have gathered we have found the best solution for your situation to be the following:

Question 1

Do you require 24 hour care and support or are you largely independent, in need of a little bit of support?

Question 2

Would you prefer to rent a bedsit within a small house or to buy or rent an apartment within a scheme?

Extra Care Housing

Extra care housing refers to tenancy-based accommodation where the tenant lives in their own apartment – for which they pay rent – but receives care and support from a care provider of their choice.

View our homes More info

Supported Homes

Extra care housing refers to tenancy-based accommodation where the tenant lives in their own apartment – for which they pay rent – but receives care and support from a care provider of their choice.

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Residential Homes

Our residential care homes provide 24/7 care, compassion and companionship for older people who are finding it difficult to cope at home alone. Residents can choose to stay for respite (short term) care or a permanent move.

More info