Our priority is to ensure we keep all of our residents, visitors and staff safe during this COVID-19 pandemic; we are committed to continue providing the best care and support for everyone.
We are working closely with Public Health England, local authorities and complying with the government advice to ensure that any risks of COVID-19 are well managed and that people are protected.
We have robust COVID-19 protocols in place, staff have received training and we have adequate supplies of quality Personal Protective Equipment (PPE) to ensure safety.
EXTRA CARE HOUSING & SUPPORTED HOUSING STATUS
Extra Care Housing
We are now open to lettings in all our extra care housing schemes, however we ask that all new tenants isolate for 14 days, in their apartments, as an additional precaution.
In addition, the restaurants on each scheme will continue to provide a takeaway service and will be complying with the government’s social distancing requirements.
If you would like to enquire about one of our schemes, please contact the scheme you are interested in.
As our supported housing is classed as one household, with each scheme residents sitting to eat their lunch in a communal room, lettings have paused until the government provides additional information. This ensures that we keep our current residents as safe as possible. If you are interested in one of our supported houses, please do contact the house in question and your name can be added to a waiting list.
CARE HOMES STATUS
All of our homes have remained open to new residents and we continue to welcome any new enquiries if you are in need of support to care for your loved one. Please contact the home you are interested in directly for up to date information.
The health and wellbeing of our current residents is our top priority and therefore have put in place strict procedures for admitting new residents:
• New admissions from hospital will be tested prior to move in and will need to have a negative test result
• Full screening of new residents will take place to ensure that they are displaying no signs or symptoms of COVID-19
• New residents will be placed in isolation for 14 days as per the government and Public Health Guidance
• New residents will be monitored daily and undergo temperature checks
We understand how important it is for both residents and their loved ones to receive visits; and it has been both a difficult decision, and a necessary one to close all our homes to visitors over the past 12 weeks, however we made this decision in order to protect the most vulnerable and reduce the transmission of infection.
Under the recent easements of lockdown, we are in the process of facilitating short one hour only visits, for no more than two people which can take place within the grounds of the home, abiding by the 2 metre social distancing rule. These visits will commence on Monday 29th June 2020 and are by appointment only and will be supervised by a staff member. Please contact the home direct to arrange a visit, our appointment slots will be open for bookings from the 22nd June 2020. We will also continue to support contact through skype and phone calls etc.
Note: All visitors will have their temperature taken prior to visiting their loved ones and need to provide and wear a face covering.
Each of our homes get sent a weekly newsletter and our Facebook page enables us to share events and activities within the home.
Activities and meaningful occupation are so very important for all our residents, even more so whilst they are unable to look forward to visits from their loved ones. We are continuing to provide a programme of activities within our homes, some of which you will have seen on our Facebook pages.
In line with recent government updates, we have been able to test residents and staff regardless if they have symptoms or not. We are also continuing to work closely with Public Health teams to ensure that anyone who displays any signs or symptoms that could be related to Covid-19 are both isolated and have access to further testing.
What happens if a resident contracts COVID-19?
If a resident develops the symptoms of Covid-19, they will immediately be isolated within their room to allow us to complete the 14 day period of isolation advised by the UK Government. We will contact our local health professionals as well as Public Health England to notify them of the resident’s illness and to seek their guidance.
Our main priority is to provide care for the resident concerned as well as protecting staff and other residents from contracting the illness. We will follow the strict protocols for the care and support of individuals with Covid-19, in line with all the latest government guidance, including the use of full PPE for staff at all times.
We will continue to closely monitor the resident and will seek further medical assistance where necessary.
We will inform the nominated next of kin immediately if their loved one becomes unwell and will provide regular updates on their health and wellbeing.
GOV.UK – Coronavirus resource centre
Updated 17th June