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COVID-19: Contacting our Team

What are we doing to prepare?

Please note: we are currently still accepting admissions in our homes, we continue to take all necessary precautions to ensure the safety of our residents and staff.

COVID-19 Statement

The health, safety and wellbeing of our residents and staff remains our highest priority. We have a robust and comprehensive contingency plan in place, enabling us to prepare for, and respond to, a coronavirus outbreak in one of our homes or schemes. Our plans are being regularly reviewed and updated as advised by the public health authorities.

We understand this is a worrying time and we want to reassure our residents, relatives, staff and suppliers that we will deal with any suspected outbreak in accordance with the guidelines provided by the public health authorities.

These cover the potential symptoms of the virus in someone connected to one of our homes/schemes or head office, as well as the process to be followed thereafter – isolation, potential transfer to a specialist unit and the subsequent environmental deep cleaning.

For comprehensive information about the virus itself, please visit Public Health England.

Contacting Head Office

Please note, our head office team are currently working from home. You can still contact us on our office numbers and email, but to avoid complications with the main switchboard, use direct dials where possible. Details can be found here, Head Office Team Details RS.

Visiting Guidelines

To ensure our residents’ and staff safety, we are not permitting any visitors in our care homes, with the exception of healthcare professionals and emergencies. We understand this can be unsettling and we appreciate your support in this matter. Our teams are ensuring contact between residents and families continues and exploring tools, such as Skype, to support this.

If you would like to discuss this further, or if you have any concerns, we advise calling the manager at the home in which your relative lives.

Essential Visits to our Homes

If you are required to make an essential visit to one of our homes, it is important that you do so safely and in a way that minimises the risk of spreading infection. It is important that you wash your hands thoroughly before you visit the care home, and regularly during your visit. The NHS has a video guide to effective hand washing, which you can see here. If you are displaying symptoms of Coronavirus, please do not visit.

Let us help you get on the right track

Thanks for answering!

From the information we have gathered we have found the best solution for your situation to be the following:

Question 1

Do you require 24 hour care and support or are you largely independent, in need of a little bit of support?

Question 2

Would you prefer to rent a bedsit within a small house or to buy or rent an apartment within a scheme?

Extra Care Housing

Extra care housing refers to tenancy-based accommodation where the tenant lives in their own apartment – for which they pay rent – but receives care and support from a care provider of their choice.

View our homes More info

Supported Homes

Extra care housing refers to tenancy-based accommodation where the tenant lives in their own apartment – for which they pay rent – but receives care and support from a care provider of their choice.

More info

Residential Homes

Our residential care homes provide 24/7 care, compassion and companionship for older people who are finding it difficult to cope at home alone. Residents can choose to stay for respite (short term) care or a permanent move.

More info