Our priority is to ensure we keep all of our residents, visitors and staff safe during this Covid-19 pandemic; we are committed to continue providing the best care and support for everyone.
We are working closely with Public Health England, local authorities and complying with the government advice to ensure that any risks of Covid-19 are well managed and that people are protected.
We have robust Covid-19 protocols in place, staff have received training and we have adequate supplies of quality Personal Protective Equipment (PPE) to ensure safety.
EXTRA CARE HOUSING & SUPPORTED HOUSING STATUS
Extra Care Housing
We are committed to ensuring the safety of our extra care housing residents and we therefore ask that all new residents isolate for 14 days, in their apartments, as an additional precaution.
The restaurants in each scheme are open, however, a sittings service has been adopted to ensure compliance with the government’s social distancing requirements.
If you would like to enquire about one of our schemes, please contact the scheme you are interested in.
Our supported housing schemes are now open to lettings, if you are interested in one of our supported houses, please do contact the house in question. We do ask that all new tenants self-isolate for 14 days in their room on arrival, this will ensure a protection period is achieved for new and existing tenants.
CARE HOMES STATUS
All of our care homes remain open to new residents and we continue to welcome any new enquiries if you are in need of support to care for your loved one. Please contact the home you are interested in directly for further information.
The health and wellbeing of our current residents is our top priority and therefore we have put in place thorough procedures for admitting new residents:
• New admissions from hospital will be tested prior to moving in and will need to have a negative test result;
• Full screening of new residents will take place to ensure that they are displaying no signs or symptoms of Covid-19;
• New residents will be asked to undertake a 14 day protection period to ensure their safety and the safety of other residents in the home;
• New residents will be monitored daily and undergo temperature checks.
We understand how important it is for both residents and their loved ones to receive visits; so it has been both a difficult decision, and a necessary one to close all our homes to visitors over the past few months, however we made this decision in order to protect the most vulnerable and reduce the transmission of infection.
As from late June 2020 we have been offering 1 hour visits for no more than two people, which can take place within the grounds of the home, abiding by the 2 metre social distancing rule. As from the 14th September, we are reducing the length of visiting time to 30 minutes due to the cold weather. These visits are by appointment only and will be supervised by a staff member.
For residents who are unable to access the garden area due to their physical condition we are pleased to be offering in house visits for one single constant visitor for 45 minutes only. Please contact the home to book an appointment for an in-house visit and ask for the detailed visitor guide.
Please contact the home directly to arrange any visit. We will also continue to support contact through Skype and phone calls etc.
Note: All visitors will have their temperature taken prior to visiting their loved ones and need to provide and wear a face covering.
Each of our homes receives a weekly newsletter and our Facebook page enables us to share events and activities within the home to our social media audience.
Activities and meaningful occupation are very important for all our residents. We are continuing to provide a programme of activities within our homes, some of which you may have seen on our Facebook page.
In line with recent government updates, we have been able to test residents and staff, regardless of whether they have symptoms or not. We are also continuing to work closely with Public Health teams to ensure that anyone who displays any signs or symptoms that could be related to Covid-19 are both isolated and have access to further testing.
What happens if a resident contracts Covid-19?
If a resident develops symptoms of Covid-19, they will immediately be isolated within their room to allow us to complete the 14-day protective period, advised by the UK government. We will contact our local health professionals, as well as Public Health England to notify them of the resident’s illness and to seek their guidance.
Our main priority is to provide care for the resident concerned, as well as protecting staff and other residents from contracting the virus. We will follow the strict protocols for the care and support of individuals with Covid-19, in line with all the latest government guidance, including the use of full PPE for staff at all times.
We will continue to closely monitor the resident and will seek further medical assistance where necessary.
We will inform the nominated next of kin immediately if their loved one becomes unwell and will provide regular updates on their health and wellbeing.
GOV.UK – Coronavirus resource centre
Updated 1st October