Care Home Admissions Guide During Covid 19

Care Home Admissions – How we are Keeping you Safe

Staying Covid-19 Secure at Work

Guide to visits out of the care home

Visitor guide


Our priority is to ensure we keep all of our residents, visitors and staff safe during this Covid-19 pandemic; we are committed to continue providing the best care and support for everyone. We are working closely with Public Health England, local authorities and complying with the government advice to ensure that any risks of Covid-19 are well managed and that people are protected. We have robust Covid-19 protocols in place, staff have received training and we have adequate supplies of quality Personal Protective Equipment (PPE) to ensure safety.


Extra Care Housing

We are committed to ensuring the safety of our extra care housing residents and we therefore ask that all new residents self-isolate for 14 days, in their apartments, as an additional precaution. The restaurants in each scheme are open, however, at present a sittings service has been adopted to ensure compliance with the government’s social distancing requirements. If you would like to enquire about one of our schemes, please contact the scheme you are interested in.

Supported Housing

Our supported housing schemes are open to lettings, if you are interested in one of our supported houses, please do contact the house in question. We do ask that all new residents self-isolate for 14 days in their room on arrival, this will ensure a protection period is achieved for new and existing residents.


New Admissions:

All of our care homes remain open to new residents* and we continue to welcome any new enquiries if you are in need of support to care for your loved one. Please contact the home you are interested in directly for further information. The health and wellbeing of our current residents is our top priority and therefore we have put in place thorough procedures for admitting new residents:

• New admissions from hospital will be tested prior to moving in and will need to have a negative test result;

• Full screening of new residents will take place to ensure that they are displaying no signs or symptoms of Covid-19;

• New residents will be asked to undertake a 14 day protection period to ensure their safety and the safety of other residents in the home;

• New residents will be monitored daily and undergo temperature checks.

  • All new residents will be asked their Covid-19 vaccination status on admission and will be invited to join the vaccination programme


Please see the attached PDF regarding our visitor guide.


Our Facebook page enables us to share events and activities within the home to our social media audience.


Activities and meaningful occupation are very important for all our residents. We are continuing to provide a programme of activities within our homes, some of which you may have seen on our Facebook page.


In line with recent government updates, we continue to test residents and staff, regardless of whether they have symptoms or not. We are also continuing to work closely with Test and Trace teams to ensure that anyone who displays any signs or symptoms that could be related to Covid-19 are both isolated and have access to further testing.

What happens if a resident contracts Covid-19?

If a resident develops symptoms of Covid-19, they will immediately be isolated within their room to complete the mandatory 14-day protection period, advised by the UK government. We will immediately test the resident to confirm Covid-19 and seek advice from our local health professionals, as well as Public Health England.

Our main priority is to provide care for the resident concerned, as well as protecting staff and other residents from contracting the virus. We will follow the strict protocols for the care and support of individuals with Covid-19, in line with all the latest government guidance, including the use of full PPE for staff at all times.

We will continue to closely monitor the resident and will seek further medical assistance where necessary.

We will inform the nominated next of kin immediately if their loved one becomes unwell and will provide regular updates on their health and wellbeing.

*Any care home with an outbreak of Covid-19 will be closed to both visitors and admissions to keep people safe. If you enquire about visiting or moving into one of our homes we will always let you know if the home is closed and arrange a further date with you.

Useful links:

GOV.UK – Coronavirus resource centre

Updated 19th May 2021

Let us help you get on the right track

Thanks for answering!

From the information we have gathered we have found the best solution for your situation to be the following:

Question 1

Do you require 24 hour care and support or are you largely independent, in need of a little bit of support?

Question 2

Would you prefer to rent a bedsit within a small house or to buy or rent an apartment within a scheme?

Extra Care Housing

Extra care housing refers to tenancy-based accommodation where the tenant lives in their own apartment – for which they pay rent – but receives care and support from a care provider of their choice.

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Supported Homes

Extra care housing refers to tenancy-based accommodation where the tenant lives in their own apartment – for which they pay rent – but receives care and support from a care provider of their choice.

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Residential Homes

Our residential care homes provide 24/7 care, compassion and companionship for older people who are finding it difficult to cope at home alone. Residents can choose to stay for respite (short term) care or a permanent move.

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