Please note: we are currently still accepting admissions in our homes, we continue to take all necessary precautions to ensure the safety of our residents and staff.
The health, safety and wellbeing of our residents and staff remains our highest priority. We have a robust and comprehensive contingency plan in place, enabling us to prepare for, and respond to, a coronavirus outbreak in one of our homes or schemes. Our plans are being regularly reviewed and updated as advised by the public health authorities.
We understand this is a worrying time and we want to reassure our residents, relatives, staff and suppliers that we will deal with any suspected outbreak in accordance with the guidelines provided by the public health authorities.
These cover the potential symptoms of the virus in someone connected to one of our homes/schemes or head office, as well as the process to be followed thereafter – isolation, potential transfer to a specialist unit and the subsequent environmental deep cleaning.
For comprehensive information about the virus itself, please visit Public Health England.
Contacting Head Office
Please note, our head office team are currently working from home. You can still contact us on our office numbers and email, but to avoid complications with the main switchboard, use direct dials where possible. Details can be found here, Head Office Team Details RS.
To ensure our residents’ and staff safety, we are not permitting any visitors in our care homes, with the exception of healthcare professionals and emergencies. We understand this can be unsettling and we appreciate your support in this matter. Our teams are ensuring contact between residents and families continues and exploring tools, such as Skype, to support this.
If you would like to discuss this further, or if you have any concerns, we advise calling the manager at the home in which your relative lives.
Essential Visits to our Homes
If you are required to make an essential visit to one of our homes, it is important that you do so safely and in a way that minimises the risk of spreading infection. It is important that you wash your hands thoroughly before you visit the care home, and regularly during your visit. The NHS has a video guide to effective hand washing, which you can see here. If you are displaying symptoms of Coronavirus, please do not visit.